Outsourced Customer success
Delivering Customer Success Without the Overhead
Expert customer success management tailored to your business. We act as an extension of your team, helping you retain customers, reduce churn, and drive growth—without hiring in-house.”
Why You Should Consider
CSM-AS-A-Service
Scaling your SaaS business means managing competing priorities. Our CSM-as-a-Service solution is designed to provide expert customer success management, ensuring every customer interaction drives retention and advocacy. Whether you’re just starting or scaling rapidly, our team seamlessly integrates with yours to represent your brand and deliver exceptional results.
The Benefits of Outsourcing Your Customer Success
Cost
Effective
Save up to 50% compared to hiring a full-time CSM.
Expertise On Demand
Access seasoned professionals with proven strategies to drive retention and reduce churn.
White Labelled Service
We represent your brand with the same care and attention as an in-house team.
Scalable
Solution
Start small and grow as your customer base expands, ensuring your never overcommit resources.
Immediate Impact
Skip the delays of hiring and onboarding - our team is ready to get started.
Flexible Pricing That Grows With You
Our pricing model is designed to scale with your business. With flat rates based on your customer volume, we ensure you’re always getting the best value.
Starter
Perfect for early-stage start ups. Get 30 hours of expert CSM support to manage onboarding, retention, and regular customer success reporting.
£2999/month
- Up to 50 customers
- 30 hours per month
- Full customer onboarding
- Detailed reporting
- Product feedback
- Regular surveys
Growth
Designed for growing businesses. Includes 40 hours of dedicated CSM support, proactive churn prevention, and customer health tracking.
£3999/month
- 51-100 customers
- 40 hours per month
- Full customer onboarding
- Churn prevention
- Renewal management
- Product feedback
- Full customer health tracking
Enterprise
Ideal for scaling SaaS companies. Receive 50 hours of CSM support with tailored expansion strategies and detailed performance insights.
£5999/month
- 101-150 customers.
- 50 hours per month
- Full customer onboarding
- Churn prevention
- Renewal management
- Expansion and upsell
- Product feedback.
- Sentiment Analysis
- QBRs for high value customers
Frequently Asked Questions
Our service includes onboarding, customer engagement, churn prevention, and growth strategies tailored to your business.
You save time and resources with our service, while avoiding recruitment, salaries, and onboarding costs. Plus, you get immediate access to experienced professionals.
Yes, our pricing and hours adjust based on your customer volume, ensuring you always get the right level of support.
Let's talk
ready to level up?
Let’s talk about how CSM-as-a-Service can help you achieve your goals. Schedule a free consultation today.