Customer Success
Blueprint

Expert consulting and ready-to-use tools to reduce churn, boost retention, and drive sustainable growth.

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How Does It Work?

The Customer Success Blueprint is designed to empower startups with the strategies and tools needed to build a scalable customer success framework.

We’ll work with you to identify your business goals and put in place an end-to-end customer success strategy, focused on improving retention, driving growth and increasing advocacy.

Our expert-led consulting and comprehensive resources enable you to implement effective customer success practices without the need to hire a full-time, experienced customer success leader.

Comprehensive Consulting

Receive personalised guidance from our experts with a tailored customer success strategy that aligns with your business goals.

Tailored
Strategies

Access to a suite of strategies and processes, tailored to your business and aligned with the way you work, ready for you to implement.

Customised
Resources

Implement best practice with a bundle of customised resources, including QBR decks, engagement models and process maps.

Pricing

Our flexible tiered pricing model is designed to meet the unique needs of startups at every stage of growth. Choose the plan that fits your business, and gain access to expert consulting, ready-to-use tools, and tailored customer success strategies without the cost of hiring in-house.

Starter

Perfect for early-stage startups looking to build a foundation for customer success without overcommitting resources.

£2499

  • 5 hours of consulting
  • Customer journey
  • Engagement model
  • Onboarding checklist
  • Basic collateral

Growth

Ideal for growing startups needing a more advanced, scalable customer success strategy without the hiring costs.

£4999

  • 10 hours of consulting
  • Customer journey
  • Journey milestones
  • Engagement model
  • Risk management process
  • Onboarding checklist
  • Engagement playbooks
  • Process maps
  • Enhanced collateral

Enterprise

For scaling companies ready to implement a robust, data-driven framework to reduce churn and drive expansion.

£9999

  • 20 hours of consulting
  • End-to-end customer journey and milestones
  • Advanced process flows including churn prevention and expansion strategies
  • Workshop materials for internal training
  • Custom-built health system
  • Full suite of collateral

Add-on Services

If you need a little bit extra, we’ve got you covered.

  • Extra consulting: £250/hr.
  • Additional custom-built playbooks or processes: £500/each
  • Team Training Workshops: £1499 for a half day session.
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Frequently Asked Questions

Here are some frequently asked questions from our customers.

The Customer Success Blueprint is a consulting package designed to help startups build and implement effective customer success strategies. It includes expert guidance, customisable templates, process diagrams, and training materials tailored to your unique needs.

The blueprint equips your team with proven strategies and ready-to-use tools to reduce churn, boost retention, and enhance customer satisfaction—without the need to hire a full-time CS leader.

Each tier offers a different combination of consulting hours, templates, and resources. You can select a plan that matches your budget and business stage. Visit our pricing section for more details.

No prior experience is required. The materials and guidance are designed to be accessible and actionable, even for startups new to customer success practices.

 

Yes, you can add extra consulting hours or request custom-built templates and playbooks to meet your specific needs. Contact us for more information.

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ready to level up?

If you’re ready to take your team to the next level and supercharge your growth, get in touch for a free consultation.

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